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Summary

We are actively seeking compassionate, enthusiastic, and patient-oriented Patient Service Assistant or Associate who will share in the goal of creating the ideal imaging experience for patients, families, and employees.  This individual will be providing care at our 8 outpatient locations within Radiology. 

Responsibilities*

1. Performs clerical duties as directed by supervisor or lead at various locations.
   1. Utilize proper telephone skills in directing and transferring incoming calls.
   2. Accurately enter patient, study and physician information into the radiology information system (Radiant) and be knowledgeable of the system as it pertains to your duties.
   3. Accurately enter codes and pertinent information.
   4. Be proficient in digital processes as they pertain to your duties: Michart, faxing, scanners, and phones.
   5. Be proficient in work processes; directing control sheets as per study ordered (responsible for General Imaging, Mammography, CT, MRI, Bone Density and US); promptly handling all call reports & stat reads; monitoring patient flow and promptly expediting the same.
   6. Answer incoming phone calls and triage to appropriate location.
   7. Accurately record any phone messages and assure they are forwarded appropriately.
   8. Receive and assist patients and other customers.
   9. Consistently follows Radiology Gold Standard Customer Service guidelines.
   10. Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information, and resources with others.
   11. Ability to work independently in an ever-changing and potentially stressful environment.
   12. Demonstrate dependability, initiative, ability to prioritize, and ability to accept direction.
   13. Good oral and written communication skills.
   14. Working knowledge of MiChart, and Sectra.
   15. Promote personal comfort and convenience of patients and families by routinely checking their needs.
2. Interact with patients, staff, and providers in a spirit of customer service, cooperation, and teamwork.
3. Demonstrate proper leadership and communication skills when assisting patients, staff, or providers with problem resolution.
4. Maintains proper attendance.
5. Maintain patient confidentiality and adhere to HIPAA guidelines.
6. Dress appropriately and within departmental guidelines.
7. Assist all co-workers, patients and interdepartmental staff as needed or as it pertains to your duties.
8. Coordinate and schedule Radiology procedures.
9. Adapt to changing environments (flexible schedules, flexibility in location, multiple co-workers, emergency conditions, changes in workflow, and technology advancements).

Additional duties as requested or required.

Required Qualifications*

• Graduation from a high school or an equivalent combination of education and experience is necessary.
• 2 -3 years of experience.
• Exceptional interpersonal skills and ability to work well within a team setting.
• Communicates effectively.
• Demonstrates active listening, written, verbal and information technology skills.

Desired Qualifications*

• Experience within an ambulatory setting, preferably within Radiology.
• Experience with an electronic medical record, Michart, and Sectra
• Knowledge of Michigan Medicine policies and procedures 
• Medical terminology knowledge

Work Schedule

Varies based on need, includes weekends. Your shift could start as early at 6am and end as late as midnight. 

Work Locations

Varies by need, all outpatient imaging locations. 

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations, including one booster when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine.  This includes those working remotely and temporary workers.   More information on this new policy is available on the U-M Health Response website or the UM-Dearborn and UM-Flint websites.